Complaints procedure

Our commitment

We aim to provide excellent service, but if something goes wrong we want to hear about it so we can put it right.

How to complain

Contact us by phone, email or letter using the details on our contact page, and include your name, policy or reference number and a description of the issue.

What happens next

1. We acknowledge your complaint within two business days.
2. A senior member of staff who was not involved investigates.
3. We aim to send a full written response within 15 business days. If we need more time, we will explain why and keep you updated.

If you are not satisfied

If you are unhappy with our final response, you may refer your complaint to the Qatar Central Bank, which regulates insurance brokers in Qatar.